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Topics

  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Contacting BusyMac Technical Support
  • How to update BusyCal and BusyContacts
  • How to upgrade to BusyCal 3
  • How to downgrade from BusyCal 3 to BusyCal 2
  • Can I download old versions of BusyCal and BusyContacts?
  • I am unable to sync with my iCloud account
  • Selecting a Cloud Syncing Service
  • What is the price for BusyCal and BusyContacts?
  • How to set BusyCal and BusyContacts as the default apps
  • How do I remove the shared Family calendars from BusyCal?
  • Why does a red badge appear on the BusyCal icon?
  • How can I avoid duplicate alarms from being displayed?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal require access to Location Services?
  • Can I sync with Exchange?
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync To Dos with Google Calendar?
  • Can I sync Facebook events with BusyCal?
  • How can I change the colors in BusyCal?
  • Why does BusyCal need access to Contacts?
  • Why do I get an error stating that the following events could not be stored to the server?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I clean up duplicate contacts in BusyContacts?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • What email apps is BusyContacts compatible with?
  • BusyCal 1.6 is not compatible with Mavericks, Yosemite & El Capitan
  • BusySync 2.3 is not compatible with Mavericks, Yosemite & El Capitan
  • Importing from Now Up-to-Date and Now Contact
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

Contact Us

  • Contact Technical Support
  • Email Customer Service
  • Look up registration code
  • Change email address
  • Subscribe to mailing list
  • BusyMac Google Group

FAQ

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How to upgrade to BusyCal 3

You may upgrade from BusyCal 2 to BusyCal 3 as follows:

How to upgrade to BusyCal 3

  1. Download the BusyCal 30-day trial.
  2. Run the installer to install BusyCal 3 over your existing BusyCal 2 installation.
  3. Launch BusyCal 3. The Setup Assistant will walk you through the upgrade process. Your existing BusyCal 2 data will be upgraded to BusyCal 3.

Note: BusyCal 3 requires Mac OS X 10.11 El Capitan or later.

How much does the BusyCal 3 upgrade cost?

  • Existing BusyCal customers can upgrade to BusyCal 3 for $29.99.
  • If you purchased BusyCal on or after March 1, 2016, the upgrade is free.

BusyCal 3 is available direct from BusyMac and is not available on the Mac App Store. Upgrade pricing is available to all customers, whether you purchased direct or from the Mac App Store.

How to qualify for BusyCal 3 upgrade pricing

  • If you install BusyCal 3 over your existing BusyCal 2 installation, the software will detect that you are eligible for upgrade pricing. In which case, you can initiate the purchase of the upgrade from within the app by selecting BusyCal > Register > Buy Now. This will launch the BusyMac Store in your web browser and add BusyCal to your cart at the $29.99 upgrade price. This option will work for customers who purchased direct as well as those who those who purchased on the Mac App Store.

  • Alternatively, you can purchase the BusyCal 3 upgrade from the BusyMac Store by entering the email address you used to purchase your existing BusyCal license. If a record of your purchase is found in our system, an email will be sent to you with a link to purchase the upgrade. If a record of your previous purchase is not found, please contact us for help.

Upgrading to BusyCal 3 for Mac App Store customers

The process of qualifying for upgrade pricing outlined above will work for those who purchased direct as well as those who purchased from the Mac App Store.

If you purchased from the Mac App Store and the above process is not successful at identifying you as an existing customer, please email us one of the following forms of proof of purchase, and we will send you a link to purchase the upgrade.

  • A screenshot showing BusyCal on the Purchased tab in the Mac App Store app.
  • A copy of your iTunes receipt showing the purchase of BusyCal.
  • Your BusyCal logs. The logs are typically used for troubleshooting problems, but can also show whether or not you previously used the Mac App Store version.

How to qualify for a free BusyCal 3 upgrade

The BusyCal 3 upgrade is free for those who purchased BusyCal on or after March 1, 2016.

  • If you purchased BusyCal 2 direct from BusyMac on or after March 1, 2016, the registration code you received will work with BusyCal 3. If you installed BusyCal 3 over your BusyCal 2 installation, you won't have to re-enter your registration code. If for some reason you do need to re-enter your registration code and you can't find it, you may look up your registration code here.
  • If you purchased BusyCal 2 from the Mac App Store on or after March 1, 2016, we will not have any record of your purchase and you will need to contact us to provide proof of purchase (see the instructions for Mac App Store customers above).
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