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  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions
  • Google Forum

FAQ Table of Contents

  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • I cannot log into my Yahoo account, it says my password is incorrect
  • How do I migrate from an old computer to a new computer?
  • Google Hangouts video call links appear in notes field
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • Does BusyContacts support file attachments?
  • Does BusyCal iOS support syncing attachments?
  • BusyContacts did not download any photos after adding a new account
  • How do I sync Tags between my devices?
  • Does BusyCal iOS support adding contacts to events?
  • How to upgrade to BusyCal 3
  • Will there be further upgrades to BusyCal 2
  • Notes I create in Google Calendar aren't showing up properly in BusyCal
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I avoid duplicate alarms from being displayed?
  • Birthdays / Anniversaries are not showing up
  • Can I download old versions of BusyCal and BusyContacts?
  • How can I try BusyCal 3 without losing BusyCal 2
  • How can I hide a calendar without deleting it?
  • Does BusyCal support creating different views of the same data?
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • What is the price for BusyCal and BusyContacts?
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • How do I remove the shared Family calendars from BusyCal?
  • Why can't I assign a To do to a particular calendar?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why does a red badge appear on the BusyCal icon?
  • Can events be paused?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • Is there a BusyContacts version for iOS?
  • What does the BusyCal Menu app do?
  • Where can I buy BusyCal iOS?
  • Does BusyCal support location based travel time alarms?
  • How can I convert an event into a todo or vice-versa?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Why does BusyCal require access to Location Services?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • Can I sync with Exchange?
  • How do I add my LinkedIn account to BusyContacts?
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync To Dos with Google Calendar?
  • Can I sync Facebook events with BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • How can I change the colors in BusyCal?
  • Why do I see a "There is no application set" error in BusyContacts?
  • Why does BusyCal need access to Contacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • How do I clean up duplicate contacts in BusyContacts?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • Does BusyContacts support Bulk Editing?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • Does BusyContacts support printing the phone list?
  • When will BusyCal iOS be updated to support a Widget?
  • When will BusyCal iOS be updated with iPhone X support?
  • What email apps is BusyContacts compatible with?
  • Will BusyTodo be updated for iOS?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

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FAQ

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BusyCal / BusyContacts crashing on launch. Corrupt database.

If your apps won't launch, it is probably due to running an old version of the app with an expired Apple Developer certificate.

You can solve this by updating to the latest version:

  • Direct customers — Download and run the installer.
  • Mac App Store customers — Download the update from the Mac App Store.

If this does not solve the issue and you continue to receive an error along the lines:

"The file couldn’t be opened because it isn’t in the correct format. The file might be corrupted, truncated, or in an unexpected format"

Then this may indicate a corrupt database. To fix this:

  1. Launch BusyCal / BusyContacts while holding down the option key (⌥) to display the Startup Options dialog, then select Reset BusyCal / BusyContacts and click Continue. Resetting BusyCal will delete your database, and quit. All of your data will be preserved on iCloud, Google and/or Exchange. For users with local calendars / address books, automatic backups will have already been created.

  2. Launch the app and go through the setup assistant.

  3. If the app does not automatically connect to your iCloud, Google or Exchange accounts, you may connect to them manually in BusyCal > Preferences > Accounts.

Note: If syncing with iCloud, you will have to re-enter your iCloud app-specific password for BusyCal. If you have forgotten your iCloud app-specific password, you can create a new one and use the new app-specific password instead. You can learn more about creating an app-specific password here:

https://support.busymac.com/help/71150-icloud-two-factor-authentication-and-app-specific-passwords

Corrupted, corrupt db, corrupt database, truncated db, database corrupt. App corrupt.

Tags:corrupt
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