Busy Apps
BusyCal for Mac BusyCal for iOS BusyContacts for Mac
Apps
BusyCal for Mac BusyCal for iOS BusyContacts for Mac
Store Help Blog

Topics

  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Licensing Explained
  • BusyContacts update stuck on Converting Database
  • Cannot log into Exchange account
  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • WAN Sync is no longer working
  • Reminders from iOS 13 / macOS 10.15 Reminders aren't syncing
  • Zoom account keeps requesting to be reauthorized
  • I cannot log into my Yahoo account, it says my password is incorrect
  • Activity list is not showing emails in BusyContacts on macOS Catalina
  • G Suite accounts will only allow access to apps using OAuth. Does this affect BusyCal or BusyContacts?
  • Manage Plugins button not showing in Apple Mail preferences
  • How do I migrate from an old computer to a new computer?
  • How do I turn Dark Mode off on Mojave?
  • Why does BusyCal require iCloud credentials and not use local calendar access?
  • How do I setup Microsoft Teams in BusyCal?
  • Google Hangouts video call links appear in notes field
  • Cannot connect to Exchange server
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • Does BusyCal iOS support syncing attachments?
  • Does BusyContacts support file attachments?
  • BusyContacts did not download any photos after adding a new account
  • How do I sync Tags between my devices?
  • End Timezone is ignored when creating events in a Google Calendar account
  • Alarm field in Meeting Events syncing with Google is disabled
  • Cannot connect to Fruux
  • Alarms not showing in BusyCal
  • Does BusyCal iOS support adding contacts to events?
  • Why don't I see updates on iOS 10 for BusyCal iOS?
  • How to upgrade BusyCal
  • Will there be further upgrades to BusyCal 2
  • Tags I delete in BusyCal come back after a few minutes
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I try BusyCal 3 without losing BusyCal 2
  • Birthdays / Anniversaries are not showing up
  • How can I hide a calendar without deleting it?
  • Can I download old versions of BusyCal and BusyContacts?
  • How can I avoid duplicate alarms from being displayed?
  • Not receiving invites for my iCloud alias
  • Shared calendars keep disappearing from our Exchange account
  • Event titles don't reflect the same color I've set on the calendar
  • Snooze alarms from Outlook are not appearing in BusyCal
  • Unable to connect to an Office 365 / Outlook account
  • Does BusyCal support creating different views of the same data?
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • What is the price for BusyCal and BusyContacts?
  • The badge count on the iOS app won't refresh
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • BusyCal's icon in the dock is not showing after the update
  • How do I remove the shared Family calendars from BusyCal?
  • Why does a red badge appear on the BusyCal icon?
  • Can events be paused?
  • Why can't I assign a To do to a particular calendar?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why was Weather Underground removed from BusyCal?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • Is there a BusyContacts version for iOS?
  • Where can I buy BusyCal iOS?
  • What does the BusyCal Menu app do?
  • How can I convert an event into a todo or vice-versa?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal require access to Location Services?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Can I sync with Exchange?
  • How do I add my LinkedIn account to BusyContacts?
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync with Google Tasks?
  • Can I sync Facebook events with BusyCal?
  • How can I change the colors in BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • Birthday set for a contact in Google is not syncing with BusyContacts
  • Why does BusyCal need access to Contacts?
  • Why do I see a "There is no application set" error in BusyContacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I clean up duplicate contacts in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • Does BusyContacts support Bulk Editing?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • Does BusyContacts support printing the phone list?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • I am using MailMate but BusyContacts is not showing any emails
  • What email apps is BusyContacts compatible with?
  • Will BusyTodo be updated for iOS?
  • Does BusyCal support Push sync for Google Calendar?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

Contact Us

  • Renew your license
  • Look up registration code
  • Change email address
  • Subscribe to mailing list
  •  
  • Contact Technical Support

FAQ

Previous Next

Unable to connect to an Office 365 / Outlook account

Office 365 connections normally fail due to one of two things.

i) Your account is not an Enterprise Office 365 Account

The account does not qualify as an enterprise Office 365 account so the normal Office 365 connection won't work (we rely on Microsoft's provided authentication library, which does not work with personal accounts or at times self-hosted O365 accounts). Instead, you'll have to try connecting to it as a normal Exchange account (from the account list, select Exchange instead of Office 365) and supply a login / password. Depending on the account security settings, you may need to generate and use an app specific password to successfully connect. Here is an article on how to generate one. Please also note - BusyCal does not support Exchange ActiveSync, in case that is the only protocol your server has been configured to support. BusyCal requires Exchange Web Services (EWS) and relies on Exchange Auto Discovery to connect.

We have additional information about this in this article.

ii) Account Admin consent is required

If your account is an Office 365 account, then setting it up as an Exchange account will not work with our apps. However, in case that fails too (usually with an error code such as -5005), then the Office 365 portal settings have blocked or not given the app explicit consent to access the account - unfortunately without the appropriate permissions it won't allow BusyCal to connect as normally all 3rd party apps are blocked by default.

This is not uncommon as most organizations will allow the built-in Apple Calendar app on macOS to connect to their servers and will not allow other 3rd party apps.

Office 365 installation may have very restrictive settings, disallowing 3rd party apps to connect to it. We would recommend you speak with the O365 Admin for granting BusyCal access to your account. In particular, we require the "EWS.AccessAsUser.All" scope to connect to your account (i.e. Exchange Web Services), and it may be that this particular permission has not been granted explicitly.

We use Microsoft's provided authentication library and are a Microsoft Verified Publisher (under our parent company Beehive Innovations). Please see our privacy policy on how we handle data: https://busymac.com/privacy.html

Common Trouble Shooting

"But other 3rd party apps seem to show calendars just fine?"

The only two reasons why some other 3rd party app works is:

i) The O365 admin has explicitly granted the app permission to connect, OR

ii) They're using the native Calendar sync APIs (also known as EventKit), by way of which they're able to obtain data directly from the built-in Calendar app instead of connecting to the server directly. Our apps do not use native SDKs to obtain events from the Calendar app because doing so would severely limit the app's ability to schedule meetings, manage attendees, manage delegates, manage shared calendars and perform other complex tasks. The native SDK also does not allow apps to sync private meta-data, such as tags, contacts, colors and more. Without this, our apps would be unable to offer the tremendous flexibility it otherwise is able to when using the Exchange Web Services protocol directly.

Our apps are designed to completely replace the built-in Calendar app as well as Outlook, which means it uses the same approach as aforementioned apps.

Repeated Authentication Prompts

If your Office 365 account is working but you're seeing repeat authentication prompts, please see this article about Microsoft Teams Integration.

cannot connect to office 365, cannot connect to exchange, exchange not working, office 365 not logging in, cannot log in, cannot login, login failing, login not working office 365, office365, office365 failure connection, office 365 connection failure, connection failed, not connecting, failing to connect, failed login, o365 login, cannot login, can't log into o365, 50005, MSAL, microsoft office, microsoft connect, exchange not connecting, cannot sync outlook, cannot connect outlook

Tags:busycontactsbusycal
© Busy Apps, 2007-2023 About Press Privacy Policy Help Twitter