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Topics

  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • I cannot log into my Yahoo account, it says my password is incorrect
  • How do I turn Dark Mode off on Mojave?
  • How do I migrate from an old computer to a new computer?
  • Google Hangouts video call links appear in notes field
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • Cannot connect to Exchange server
  • Does BusyContacts support file attachments?
  • Does BusyCal iOS support syncing attachments?
  • How do I sync Tags between my devices?
  • BusyContacts did not download any photos after adding a new account
  • Does BusyCal iOS support adding contacts to events?
  • Why don't I see updates on iOS 10 for BusyCal iOS?
  • Will there be further upgrades to BusyCal 2
  • How to upgrade to BusyCal 3
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I avoid duplicate alarms from being displayed?
  • How can I try BusyCal 3 without losing BusyCal 2
  • Can I download old versions of BusyCal and BusyContacts?
  • How can I hide a calendar without deleting it?
  • Birthdays / Anniversaries are not showing up
  • Event titles don't reflect the same color I've set on the calendar
  • Snooze alarms from Outlook are not appearing in BusyCal
  • Not receiving invites for my iCloud alias
  • Shared calendars keep disappearing from our Exchange account
  • Unable to connect to an Office 365 account
  • Does BusyCal support creating different views of the same data?
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • What is the price for BusyCal and BusyContacts?
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • How do I remove the shared Family calendars from BusyCal?
  • Why does a red badge appear on the BusyCal icon?
  • Why can't I assign a To do to a particular calendar?
  • Can events be paused?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why was Weather Underground removed from BusyCal?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • What does the BusyCal Menu app do?
  • Where can I buy BusyCal iOS?
  • Is there a BusyContacts version for iOS?
  • How can I convert an event into a todo or vice-versa?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal require access to Location Services?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • How do I add my LinkedIn account to BusyContacts?
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Can I sync with Exchange?
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync To Dos with Google Calendar?
  • Can I sync Facebook events with BusyCal?
  • How can I change the colors in BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • Birthday set for a contact in Google is not syncing with BusyContacts
  • Why do I see a "There is no application set" error in BusyContacts?
  • Why does BusyCal need access to Contacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I clean up duplicate contacts in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • Does BusyContacts support Bulk Editing?
  • Does BusyContacts support printing the phone list?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • When will BusyCal iOS be updated with iPhone X support?
  • What email apps is BusyContacts compatible with?
  • Will BusyTodo be updated for iOS?
  • When will BusyCal iOS be updated to support a Widget?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

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FAQ

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BusyCal / BusyContacts crashing on launch. Corrupt database.

If your apps won't launch, it is probably due to running an old version of the app with an expired Apple Developer certificate.

You can solve this by updating to the latest version:

  • Direct customers — Download and run the installer.
  • Mac App Store customers — Download the update from the Mac App Store.

If this does not solve the issue and you continue to receive an error along the lines:

"The file couldn’t be opened because it isn’t in the correct format. The file might be corrupted, truncated, or in an unexpected format"

Then this may indicate a corrupt database. To fix this:

  1. Launch BusyCal / BusyContacts and as soon as the app's icon begins to bounce in the Dock to indicate it's loading, immediately hold down the option key (⌥) to display the Startup Options dialog, then select Reset BusyCal / BusyContacts and click Continue. Resetting BusyCal will delete your database, and quit. All of your data will be preserved on iCloud, Google and/or Exchange. For users with local calendars / address books, automatic backups will have already been created.

  2. Launch the app and go through the setup assistant.

  3. If the app does not automatically connect to your iCloud, Google or Exchange accounts, you may connect to them manually in BusyCal > Preferences > Accounts.

Note: If syncing with iCloud, you will have to re-enter your iCloud app-specific password for BusyCal. If you have forgotten your iCloud app-specific password, you can create a new one and use the new app-specific password instead. You can learn more about creating an app-specific password here:

https://support.busymac.com/help/71150-icloud-two-factor-authentication-and-app-specific-passwords

Corrupted, corrupt db, corrupt database, truncated db, database corrupt. App corrupt.

Tags:corrupt
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