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Topics

  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Licensing Explained
  • BusyContacts update stuck on Converting Database
  • Cannot log into Exchange account
  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • WAN Sync is no longer working
  • Reminders from iOS 13 / macOS 10.15 Reminders aren't syncing
  • Zoom account keeps requesting to be reauthorized
  • I cannot log into my Yahoo account, it says my password is incorrect
  • Activity list is not showing emails in BusyContacts on macOS Catalina
  • G Suite accounts will only allow access to apps using OAuth. Does this affect BusyCal or BusyContacts?
  • Manage Plugins button not showing in Apple Mail preferences
  • How do I turn Dark Mode off on Mojave?
  • How do I migrate from an old computer to a new computer?
  • How do I setup Microsoft Teams in BusyCal?
  • Why does BusyCal require iCloud credentials and not use local calendar access?
  • Google Hangouts video call links appear in notes field
  • Cannot connect to Exchange server
  • I see "Installation Failed" error when running the installer
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • Does BusyContacts support file attachments?
  • Does BusyCal iOS support syncing attachments?
  • How do I sync Tags between my devices?
  • BusyContacts did not download any photos after adding a new account
  • Alarm field in Meeting Events syncing with Google is disabled
  • End Timezone is ignored when creating events in a Google Calendar account
  • Cannot connect to Fruux
  • Alarms not showing in BusyCal
  • Does BusyCal iOS support adding contacts to events?
  • Why don't I see updates on iOS 10 for BusyCal iOS?
  • Will there be further upgrades to BusyCal 2
  • How to upgrade BusyCal
  • Tags I delete in BusyCal come back after a few minutes
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I hide a calendar without deleting it?
  • Can I download old versions of BusyCal and BusyContacts?
  • Birthdays / Anniversaries are not showing up
  • How can I avoid duplicate alarms from being displayed?
  • How can I try BusyCal 3 without losing BusyCal 2
  • Not receiving invites for my iCloud alias
  • Shared calendars keep disappearing from our Exchange account
  • Event titles don't reflect the same color I've set on the calendar
  • Snooze alarms from Outlook are not appearing in BusyCal
  • Unable to connect to an Office 365 / Outlook account
  • Does BusyCal support creating different views of the same data?
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • What is the price for BusyCal and BusyContacts?
  • The badge count on the iOS app won't refresh
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • BusyCal's icon in the dock is not showing after the update
  • How do I remove the shared Family calendars from BusyCal?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why can't I assign a To do to a particular calendar?
  • Can events be paused?
  • Why does a red badge appear on the BusyCal icon?
  • Why was Weather Underground removed from BusyCal?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • Is there a BusyContacts version for iOS?
  • What does the BusyCal Menu app do?
  • Where can I buy BusyCal iOS?
  • How can I convert an event into a todo or vice-versa?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Why does BusyCal require access to Location Services?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • How do I add my LinkedIn account to BusyContacts?
  • Can I sync with Exchange?
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync with Google Tasks?
  • Can I sync Facebook events with BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • How can I change the colors in BusyCal?
  • Birthday set for a contact in Google is not syncing with BusyContacts
  • Why do I see a "There is no application set" error in BusyContacts?
  • Why does BusyCal need access to Contacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • How do I clean up duplicate contacts in BusyContacts?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • Does BusyContacts support printing the phone list?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • Does BusyContacts support Bulk Editing?
  • I am using MailMate but BusyContacts is not showing any emails
  • Will BusyTodo be updated for iOS?
  • What email apps is BusyContacts compatible with?
  • Does BusyCal support Push sync for Google Calendar?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

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FAQ

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BusyCal / BusyContacts crashing on launch. Corrupt database.

If your apps won't launch, it is probably due to running an old version of the app with an expired Apple Developer certificate.

You can solve this by updating to the latest version:

  • Direct customers — Download and run the installer.
  • Mac App Store customers — Download the update from the Mac App Store.

If this does not solve the issue and you continue to receive an error along the lines:

"The file couldn’t be opened because it isn’t in the correct format. The file might be corrupted, truncated, or in an unexpected format"

Then this may indicate a corrupt database. To fix this:

  1. Launch BusyCal / BusyContacts and as soon as the app's icon begins to bounce in the Dock to indicate it's loading, immediately hold down the option key (⌥) to display the Startup Options dialog, then select Reset BusyCal / BusyContacts and click Continue. Resetting BusyCal will delete your database, and quit. All of your data will be preserved on iCloud, Google and/or Exchange. For users with local calendars / address books, automatic backups will have already been created.

  2. Launch the app and go through the setup assistant.

  3. If the app does not automatically connect to your iCloud, Google or Exchange accounts, you may connect to them manually in BusyCal > Preferences > Accounts.

Note: If syncing with iCloud, you will have to re-enter your iCloud app-specific password for BusyCal. If you have forgotten your iCloud app-specific password, you can create a new one and use the new app-specific password instead. You can learn more about creating an app-specific password here:

https://support.busymac.com/help/71150-icloud-two-factor-authentication-and-app-specific-passwords

Corrupted, corrupt db, corrupt database, truncated db, database corrupt. App corrupt.

Tags:corrupt
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