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  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • I cannot log into my Yahoo account, it says my password is incorrect
  • How do I turn Dark Mode off on Mojave?
  • How do I migrate from an old computer to a new computer?
  • Google Hangouts video call links appear in notes field
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • Cannot connect to Exchange server
  • Does BusyContacts support file attachments?
  • Does BusyCal iOS support syncing attachments?
  • How do I sync Tags between my devices?
  • BusyContacts did not download any photos after adding a new account
  • Does BusyCal iOS support adding contacts to events?
  • Why don't I see updates on iOS 10 for BusyCal iOS?
  • Will there be further upgrades to BusyCal 2
  • How to upgrade to BusyCal 3
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I avoid duplicate alarms from being displayed?
  • How can I try BusyCal 3 without losing BusyCal 2
  • Can I download old versions of BusyCal and BusyContacts?
  • How can I hide a calendar without deleting it?
  • Birthdays / Anniversaries are not showing up
  • Event titles don't reflect the same color I've set on the calendar
  • Snooze alarms from Outlook are not appearing in BusyCal
  • Not receiving invites for my iCloud alias
  • Shared calendars keep disappearing from our Exchange account
  • Unable to connect to an Office 365 account
  • Does BusyCal support creating different views of the same data?
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • What is the price for BusyCal and BusyContacts?
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • How do I remove the shared Family calendars from BusyCal?
  • Why does a red badge appear on the BusyCal icon?
  • Why can't I assign a To do to a particular calendar?
  • Can events be paused?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why was Weather Underground removed from BusyCal?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • What does the BusyCal Menu app do?
  • Where can I buy BusyCal iOS?
  • Is there a BusyContacts version for iOS?
  • How can I convert an event into a todo or vice-versa?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal require access to Location Services?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • How do I add my LinkedIn account to BusyContacts?
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Can I sync with Exchange?
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync To Dos with Google Calendar?
  • Can I sync Facebook events with BusyCal?
  • How can I change the colors in BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • Birthday set for a contact in Google is not syncing with BusyContacts
  • Why do I see a "There is no application set" error in BusyContacts?
  • Why does BusyCal need access to Contacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I clean up duplicate contacts in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • Does BusyContacts support Bulk Editing?
  • Does BusyContacts support printing the phone list?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • When will BusyCal iOS be updated with iPhone X support?
  • What email apps is BusyContacts compatible with?
  • Will BusyTodo be updated for iOS?
  • When will BusyCal iOS be updated to support a Widget?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

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FAQ

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How do I clean up duplicate contacts in BusyContacts?

If you are syncing with multiple services, you are likely to have duplicate cards for many of your contacts.

You can tell if that's the case if the duplicate contacts appear in different colors since each address book can appear in a different color.

For example, if you are syncing with Twitter, a card for each of your Twitter connections will sync to BusyContacts. Those Twitter cards will appear in addition to any cards you may have already created on your primary address book (e.g. iCloud, Google or Exchange).

To solve this, BusyContacts allows you to link related cards to each other and combine them into a single virtual card.

BusyContacts automatically links related cards that share common traits, such as the same name or email address. And you can manually link cards as well.

Combining Linked Cards

Linked cards from multiple sources can be viewed as a single virtual card when in Combined mode by selecting View > Combine Linked Cards.

Combine Linked Cards

Individual cards

For example, when in non-combined mode, three linked cards appear for Fred Chaffee — one each on iCloud, Facebook and Twitter.

card

Combined card

When in Combined Mode, the three linked cards are merged into a single virtual card that displays all of the combined info from each of the individual cards.

combined

Linking and Merging Duplicate Cards

If you have duplicate cards that are not linked, you can link them by selecting a pair of duplicate cards and merging them (if they are on the same address book) or linking them (if they are on different address books).

For more info see Linking and Merging Cards.

Finding and deleting Duplicate Cards

BusyContacts does not have a Find Duplicates feature but Apple Contacts does, so you could try using it since BusyContacts and Apple Contacts sync with each other.

You'll find it in Apple Contacts by selecting Card > Look for Duplicates.

Also, there are third-party apps focused on finding and removing / cleaning up duplicate contacts. Here's one that you may want to try:

http://www.goldbugsoft.com/site/addressbookaid/en/addressbookaid_mac_en.html

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