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Topics

  • BusyCal Mac
  • BusyCal iOS
  • BusyContacts Mac
  • Frequently Asked Questions

FAQ Table of Contents

  • Licensing Explained
  • BusyContacts update stuck on Converting Database
  • Cannot log into Exchange account
  • Unable to log into iCloud. I'm seeing password incorrect prompts.
  • WAN Sync is no longer working
  • Reminders from iOS 13 / macOS 10.15 Reminders aren't syncing
  • Zoom account keeps requesting to be reauthorized
  • I cannot log into my Yahoo account, it says my password is incorrect
  • Activity list is not showing emails in BusyContacts on macOS Catalina
  • G Suite accounts will only allow access to apps using OAuth. Does this affect BusyCal or BusyContacts?
  • How do I turn Dark Mode off on Mojave?
  • Manage Plugins button not showing in Apple Mail preferences
  • How do I migrate from an old computer to a new computer?
  • Why does BusyCal require iCloud credentials and not use local calendar access?
  • Google Hangouts video call links appear in notes field
  • Cannot connect to Exchange server
  • I cannot see any of my events in BusyCal, my calendar is suddenly empty
  • I cannot see any of my contacts in BusyContacts, my address book is suddenly empty
  • Does BusyCal iOS support syncing attachments?
  • Does BusyContacts support file attachments?
  • How do I sync Tags between my devices?
  • BusyContacts did not download any photos after adding a new account
  • Alarm field in Meeting Events syncing with Google is disabled
  • End Timezone is ignored when creating events in a Google Calendar account
  • Cannot connect to Fruux
  • Alarms not showing in BusyCal
  • Does BusyCal iOS support adding contacts to events?
  • Why don't I see updates on iOS 10 for BusyCal iOS?
  • Will there be further upgrades to BusyCal 2
  • How to upgrade BusyCal
  • How to update BusyCal and BusyContacts
  • How to setup sync with Synology
  • How to downgrade from BusyCal 3 to BusyCal 2
  • How can I try BusyCal 3 without losing BusyCal 2
  • Birthdays / Anniversaries are not showing up
  • Can I download old versions of BusyCal and BusyContacts?
  • How can I hide a calendar without deleting it?
  • How can I avoid duplicate alarms from being displayed?
  • Snooze alarms from Outlook are not appearing in BusyCal
  • Event titles don't reflect the same color I've set on the calendar
  • Not receiving invites for my iCloud alias
  • Shared calendars keep disappearing from our Exchange account
  • Unable to connect to an Office 365 account
  • BusyCal / BusyContacts crashing on launch. Corrupt database.
  • Does BusyCal support creating different views of the same data?
  • What is the price for BusyCal and BusyContacts?
  • The badge count on the iOS app won't refresh
  • Why do I get an error stating that the following events could not be stored to the server?
  • How to set BusyCal and BusyContacts as the default apps
  • BusyCal's icon in the dock is not showing after the update
  • How do I remove the shared Family calendars from BusyCal?
  • Why does a red badge appear on the BusyCal icon?
  • Why can't I assign a To do to a particular calendar?
  • Can events be paused?
  • Default calendar for Todos shows all listed calendars grayed out
  • Why was Weather Underground removed from BusyCal?
  • Why does BusyCal launch when I snooze or dismiss an alarm?
  • Where can I buy BusyCal iOS?
  • Is there a BusyContacts version for iOS?
  • What does the BusyCal Menu app do?
  • How can I convert an event into a todo or vice-versa?
  • Does BusyCal support location based travel time alarms?
  • Why does BusyCal require access to Location Services?
  • Why does BusyCal on iOS create all day events at times and other times not?
  • Weather in BusyCal is not showing
  • Selecting a Cloud Syncing Service
  • How do I add my LinkedIn account to BusyContacts?
  • Tags in BusyContacts are appearing as records in Google Contacts
  • Can I sync with Exchange?
  • Does BusyCal support Google Hangouts?
  • Does BusyCal sync with Google Tasks?
  • Can I sync Facebook events with BusyCal?
  • How do I add Google resources as locations in BusyCal?
  • How can I change the colors in BusyCal?
  • Birthday set for a contact in Google is not syncing with BusyContacts
  • Why do I see a "There is no application set" error in BusyContacts?
  • Why does BusyCal need access to Contacts?
  • What email apps is BusyCal compatible with?
  • How can I change the colors in BusyContacts?
  • How do I clean up duplicate contacts in BusyContacts?
  • How do I merge multiple calendars into a single calendar in BusyCal?
  • Does BusyCal support syncing with other apps, such as Omnifocus and 2Do?
  • Does BusyContacts support Exchange Global Address Lists (GAL)?
  • Does BusyContacts support printing the phone list?
  • Does BusyContacts support Bulk Editing?
  • I am using MailMate but BusyContacts is not showing any emails
  • Will BusyTodo be updated for iOS?
  • What email apps is BusyContacts compatible with?
  • Does BusyCal support Push sync for Google Calendar?
  • Any plans for a Windows OS version?
  • BusyCal 1.6 is not compatible with OS X 10.9 or later
  • BusySync 2.3 is not compatible with OS X 10.9 or later
  • Importing from Now Up-to-Date and Now Contact
  • How can I get access to a pre-release version of BusyCal / BusyContacts?
  • BusyCal has recently become slow and sluggish. How can I speed it up?
  • How do I uninstall BusyCal?
  • How do I uninstall BusyContacts?
  • How do I uninstall BusySync?
  • Trademarks and Open Source Acknowledgements

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FAQ

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The badge count on the iOS app won't refresh

There can be a number of reasons why the badge count won't refresh.

  1. Check iOS Settings > Notifications > BusyCal. Make sure you have given the app permission to update Badges

  2. If you are force-closing the app (i.e. by swiping up from the bottom of the screen, then closing the apps by swiping on them), iOS takes that as a hint that you don't want that app to sync in the background and will not allow any background processing. This will also prevent it from updating badge counts and performing other timely sync related activities. When this happens, you much physically launch the app manually for it to later sync in the background.

  3. You are restarting your phone frequently, or turn it off at night. After a restart, iOS does not auto-refresh any app. You must manually launch the app once for it to be included in the next timely refresh. People have written a lot of articles on not to force-quit or restart the phone unnecessarily: https://tidbits.com/2020/05/21/why-you-shouldnt-make-a-habit-of-force-quitting-ios-apps-or-restarting-ios-devices/

  4. The app may simply be throttled by iOS as it tries to save on battery. Sadly there's nothing we can do about iOS throttling. iOS learns how you use the app, how frequently you force-close it and takes these into account when considering it for a background refresh.

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